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Terms of Service — PreBookmt

Last updated: 2026-05-02

These Terms of Service ("Terms") govern your use of PreBookmt ("the App", "the Service"). By creating an account or using the App, you agree to these Terms.

1. Who we are

PreBookmt is a mobile application operated from Malta. References to "we", "us", or "PreBookmt" refer to the operator of the Service.

2. Eligibility

You must be at least 16 years old to use PreBookmt. By registering, you confirm you meet this requirement.

3. Account registration

You agree to provide accurate information, keep your password secure, and notify us of any unauthorised access to your account. You are responsible for all activity under your account.

4. Two types of users

4.1 Customers

Customers can browse listings, book services, order takeaway, reserve tables, leave reviews, and message businesses. Use of the App is free for customers.

4.2 Business owners

Business owners can list their business, accept bookings and orders, and manage their listing. A subscription is required after the 60-day free trial.

5. Free trial for businesses

New business accounts receive a 60-day free trial of the Premium feature set. No payment method is required to start. After 60 days, the business must subscribe to a paid plan to continue accepting new bookings.

6. Subscription plans (business owners)

We offer three monthly subscription plans:

  • Basic — €16.99/month (incl. VAT)
  • Premium — €22.99/month (incl. VAT)
  • Max — €59.99/month (incl. VAT)

Annual billing is available with a 17% discount.

Plans are billed in advance via Stripe. By subscribing, you authorise PreBookmt to charge your selected payment method on a recurring basis.

6.1 Cancellation

You may cancel your subscription at any time from the Billing screen. Cancellation takes effect at the end of your current billing period. No refunds for partial periods.

6.2 Failed payments

If a payment fails, we will retry automatically over a 14-day grace period. During the grace period, your business remains visible. After 14 days unpaid, your business is hidden from search and new bookings are disabled. Existing bookings will still be honored.

6.3 Plan changes

You may upgrade or downgrade plans at any time. Charges are pro-rated.

7. Bookings and payments between customers and businesses

PreBookmt is a marketplace platform. Bookings are agreements between the customer and the business — PreBookmt is not party to the transaction.

  • Businesses set their own prices, deposit policies, and cancellation rules
  • Payments for individual services may be collected at the business or via online payment (when available)
  • Disputes about service quality, no-shows, or refunds are between the customer and the business

8. Reviews and content

Customers may post reviews after a completed booking. By posting content, you grant PreBookmt a non-exclusive licence to display, distribute, and store the content.

You agree not to post content that is:

  • False, defamatory, or misleading
  • Discriminatory, offensive, or harassing
  • Infringing on others' rights
  • Spam or advertising

We reserve the right to remove any content that violates these Terms.

9. Acceptable use

You agree not to:

  • Use the App for unlawful purposes
  • Reverse-engineer, scrape, or copy the App
  • Create fake accounts or reviews
  • Harass other users or businesses
  • Bypass platform fees by directing customers off-platform after using PreBookmt for discovery

Violations may result in account suspension or termination.

10. Intellectual property

The App, branding, and software are owned by PreBookmt. You receive a limited, non-exclusive, non-transferable licence to use the App for its intended purpose.

User-generated content (reviews, photos, business listings) remains owned by the user, who grants us a licence to display it.

11. Termination

You may delete your account at any time from the Profile screen. We may suspend or terminate your account if you violate these Terms.

Upon termination:

  • Customer accounts: bookings, messages, and personal data are deleted within 30 days
  • Business accounts: business listing is removed; transaction records are retained for 7 years for tax compliance

12. Limitation of liability

To the fullest extent permitted by law:

  • PreBookmt is provided "as is" without warranties of any kind
  • We are not liable for indirect, incidental, or consequential damages
  • Our total liability for any claim is limited to the amount you paid to PreBookmt in the 12 months preceding the claim

This does not limit your statutory consumer rights under Maltese or EU law.

13. Disputes between you and another user

Disputes about a specific booking or service should be resolved directly between the customer and the business. We may, at our discretion, mediate but are not obligated to.

14. Changes to these Terms

We may update these Terms. Material changes will be notified via email or in-app banner at least 30 days before they take effect.

15. Governing law

These Terms are governed by the laws of Malta. Any disputes will be resolved in the courts of Malta.

16. Contact

Email: support@prebookmt.com Subject line: Terms Question

This is a starter draft. Have a Maltese-licensed lawyer review before launch — sections on consumer rights, cancellation, and dispute resolution have specific Maltese/EU requirements that must be tailored to your operation.