Terms of Service — PreBookmt

Last updated: 2026-05-14

These Terms of Service ("Terms") form a legally binding agreement between you and the operator of PreBookmt. By creating an account, accessing or using the PreBookmt mobile application or website (prebookmt.com) (together, the "Service"), you agree to these Terms. If you do not agree, do not use the Service.

The Service is provided in two capacities:

As a discovery and booking tool for end customers (Section B)
As a subscription-based software service for business owners (Section C)

Some Terms apply to all users (Sections A, D, E). Read the sections that apply to your role.

Section A — General

A.1 Who we are

The Service is operated by:

Legal name: Justin Azzopardi, trading as PreBookmt (sole trader)
Registered address: Bellevue, Triq il-Merkanti, Ghajnsielem GSM 1951, Gozo, Malta
Malta VAT number: MT32819405
Contact email: support@prebookmt.com

References to "PreBookmt", "we", "us", and "our" mean Justin Azzopardi (t/a PreBookmt).

A.2 Eligibility

You must be at least 16 years old to create a PreBookmt account. By registering you confirm that you meet this requirement. Business owners must additionally be lawfully entitled to operate the business they list.

A.3 Your account

You agree to:

Provide accurate, current, and complete information
Keep your password secure and not share it
Notify us promptly at support@prebookmt.com if you suspect unauthorised access
Be responsible for all activity that occurs under your account

We may verify identity, business registration, or VAT status before activating certain features.

A.4 Acceptable use

You agree not to:

Use the Service for any unlawful, fraudulent, or abusive purpose
Reverse-engineer, decompile, scrape, or attempt to extract source code or data
Create fake accounts, fake bookings, or fake reviews
Harass, threaten, or impersonate any user, business, or staff member
Upload content that is illegal, defamatory, infringes a third-party right, or violates anyone's privacy
Interfere with, disrupt, or place undue load on our systems
Use the Service to send unsolicited commercial messages
Bypass any technical safeguard, rate-limit, or access control

Violations may result in immediate suspension or termination of your account without refund. See also our Acceptable Use Policy.

A.5 Content you post

By posting content (reviews, photos, business listings, messages) you:

Confirm you have the right to post that content
Grant PreBookmt a worldwide, non-exclusive, royalty-free licence to host, display, distribute, and reproduce the content strictly for the purpose of operating and promoting the Service
Retain all ownership of your content

We may remove any content that violates these Terms, the Acceptable Use Policy, or applicable law.

A.6 Intellectual property

The PreBookmt brand, mobile application, website, software, design, and trademarks are owned by Justin Azzopardi (t/a PreBookmt). You receive a limited, revocable, non-transferable, non-exclusive licence to use the Service for its intended purpose. No other rights are granted by implication or otherwise.

A.7 Account deletion

You may delete your account at any time from Profile → Settings → Delete account in the mobile app. Deletion is processed within 30 days, subject to legal retention obligations described in our Privacy Policy (Section 6).

Apple and Google require this in-app deletion path; you do not need to email us to delete your account.

A.8 Privacy

Our processing of personal data is governed by our Privacy Policy. By using the Service you acknowledge that you have read it.

Section B — Customers (end users booking services)

B.1 What the Service does for you

Customers can browse business listings, view services and prices, book appointments, message businesses, and leave reviews of services received through the Service. Use of PreBookmt is free for customers. No subscription is charged.

B.2 PreBookmt is not a party to your booking

When you book a service through PreBookmt, the agreement is between you and the business providing the service. PreBookmt is not a party to that booking and does not act as agent, intermediary, broker, or service provider for the booked service. Specifically:

The business sets its own prices, hours, deposit rules, and cancellation policy
Payment for the booked service is handled directly between you and the business (in cash, by card at the venue, or as the business specifies)
PreBookmt does not process payments between customers and businesses
Quality, suitability, safety, and timing of the service are the business's responsibility, not ours

The businesses listed on PreBookmt are independent traders, not consumers. They are responsible for their own consumer-law obligations toward you (Article 6a of the Consumer Rights Directive, as inserted by the Omnibus Directive (EU) 2019/2161). PreBookmt's role is limited to discovery, booking facilitation, and messaging between you and the trader. Consumer protections applicable to the booked service are owed by the business directly; PreBookmt's role under these Terms is set out in Sections A, B, and D.

If you have a problem with a booking, contact the business directly using the in-app messaging feature. PreBookmt may, at its discretion, help mediate, but we are under no obligation to do so.

B.3 Reviews

You may post a review only after a booking has occurred. Reviews must be honest, based on your own experience, and free of personal attacks, defamatory statements, or content prohibited by Section A.4. We may remove reviews that breach these requirements.

B.4 Your statutory consumer rights

Nothing in these Terms limits or excludes any non-waivable statutory rights you have as a consumer under Maltese or EU law, including the Consumer Affairs Act (Cap. 378) and the Consumer Rights Regulations (S.L. 378.17).

B.5 Pre-contractual information (Articles 6–8 of the Consumer Rights Directive 2011/83/EU, as amended)

Because the customer Service is provided to you in exchange for personal data, the Consumer Rights Directive (as amended by Directive (EU) 2019/2161) treats your account as a consumer contract for an ongoing digital service. The information below is provided to you as a consumer before you create your account, in line with Articles 6 and 8 of the Directive:

Required information	What this means for PreBookmt
Identity of the trader	Justin Azzopardi, trading as PreBookmt — a sole trader established in Malta, Malta VAT number `MT32819405` (see A.1 for full address and contacts).
Main characteristics of the Service	Discovery of local businesses (hair salons, barbers, restaurants, beauty studios, clinics, spas) on the PreBookmt mobile application; booking appointments and ordering takeaway through the application; messaging with the businesses you have booked; posting reviews of services you have received.
Price you pay	The Service is free in money terms. In exchange for the Service you provide personal data to PreBookmt as described in our Privacy Policy, and you may agree to non-essential analytics cookies on `prebookmt.com` (Section 12 of the Privacy Policy, and our Cookie Policy).
Duration of the contract	The contract begins when you accept these Terms by creating an account and continues until you delete the account or we terminate it under these Terms. There is no minimum term.
How to terminate	You may delete your account at any time from Profile → Settings → Delete account (see A.7).
Functionality of the Service	The Service requires an internet connection and a supported version of iOS or Android. It interoperates with your device's location services (if you grant permission) and with your device's push notification system. It does not include any content protection mechanisms or technical interoperability with other services.
Complaints handling	Email support@prebookmt.com (general) or legal@prebookmt.com (formal complaint). See also Section A.4 and our Acceptable Use Policy for the in-platform reporting routes.
Out-of-court redress	Consumers in Malta: Office for Consumer Affairs (MCCAA) — mccaa.org.mt. Consumers elsewhere in the EU: the European Consumer Centre in your country of residence — eccnetmalta.gov.mt is the Maltese contact for cross-border matters.

By creating an account you confirm that the above information has been made available to you before the contract was concluded.

Section C — Business owners (subscribers)

C.1 What the subscription provides

Business owners receive access to a SaaS platform for managing bookings, services, staff, hours, messaging, gallery, reviews, and (depending on plan) advanced features. See the in-app Pricing screen or prebookmt.com/pricing for current features per plan.

C.2 Free trial

Every new business account receives a 60-day free trial of the Premium feature set. No payment method is required to start the trial. At the end of the trial, you must choose and subscribe to a paid plan to continue accepting new bookings. Existing bookings already in your calendar will be honoured even if you do not subscribe.

C.3 Subscription plans and pricing

We offer three subscription tiers, billed monthly or annually:

Plan	Monthly (excl. VAT)	Annual (excl. VAT)
Basic	€12.99	€129.99 (2 months free)
Premium	€15.99	€159.99 (2 months free)
Max	€29.99	€299.99 (2 months free)

All prices are exclusive of Malta VAT. 18% Malta VAT is itemised separately on every checkout and invoice and is added on top of the listed price. Pricing may change with at least 30 days' prior notice by email; price changes do not apply mid-billing-period.

C.4 Billing

Subscriptions are billed in advance via Stripe. By subscribing, you authorise PreBookmt and Stripe to charge your selected payment method on a recurring basis until you cancel.
Annual plans are billed once per year, monthly plans once per month, on the calendar date of your original subscription.
VAT invoices are available in the Stripe Customer Portal accessed via the in-app Billing screen.

C.5 Failed payments and grace period

If a payment fails, Stripe will automatically retry over a 14-day grace period (Stripe Smart Retries). During the grace period your business remains visible to customers and bookings remain open.

After 14 days of unpaid status:

Your business is hidden from customer search and discovery
New bookings are disabled
Existing bookings already on your calendar continue to function so you can honour your customers
We will email you at intervals during the grace period

If you settle the outstanding amount, full access is restored automatically.

C.6 Cancellation, no auto-refund on early cancellation

You may cancel your subscription at any time from the in-app Billing screen. Cancellation takes effect at the end of your current billing period. You retain access until that date. We do not issue partial refunds for cancellations within an active billing period unless required by law.

C.7 Right to withdraw (consumer cooling-off) — waiver

PreBookmt's business-owner subscription is offered for business-to-business (B2B) use by sole traders, partnerships, and companies acting in their commercial or professional capacity. The 14-day right of withdrawal under the EU Consumer Rights Directive (2011/83/EU) and Maltese Consumer Rights Regulations (S.L. 378.17) is intended to protect consumers, not businesses.

Three layers apply, in order:

(a) Acting in commercial capacity. By subscribing as a business owner you represent and warrant that you are acting in the course of your trade, business, craft, or profession and not as a consumer.

(b) VAT-number presumption (rebuttable). Where you provide a Malta VAT number (e.g. MT12345678) or any other EU VAT number at the time of subscription, that is treated as strong but rebuttable evidence that you are acting in your commercial capacity within the meaning of recital 17 and Article 2 of the EU Consumer Rights Directive (2011/83/EU). Nothing in this clause purports to remove your statutory consumer status if, as a matter of fact and law, you in fact subscribe predominantly for personal use; you remain free to demonstrate that consumer status with evidence, in which case the mandatory consumer protections of Maltese and EU law apply.

(c) Early-performance consent for an ongoing digital service (Articles 16(a) and 14(3) of the Consumer Rights Directive). If, despite (a) and (b), you are nevertheless treated as a consumer for the purpose of this contract, you give your prior express consent for PreBookmt to begin supplying the Service to you immediately on activation of your account, before the 14-day withdrawal period has expired, and you acknowledge that you have done so.

This consent does not extinguish your statutory right of withdrawal in advance. The effect, under Article 14(3) of the Consumer Rights Directive (and the corresponding Maltese Consumer Rights Regulations), is that if you withdraw during the 14-day period after performance has begun at your request, you will be liable to pay PreBookmt an amount proportionate to the part of the Service supplied up to the date of withdrawal, calculated against the total contract price. Your separate goodwill refund for first-time annual subscribers (see C.7 below) goes further than the statutory position and is preserved.

At each new subscription purchase (whether monthly or annual), the checkout flow displays the language in (c) and requires you to tick a box confirming your consent and acknowledgement before payment is processed. Your tick is recorded against your Stripe customer record as evidence of that consent.

Goodwill exception — new annual subscribers, first 14 days. Notwithstanding the above, if you are subscribing for the very first time to an annual plan, you may request a full refund of the annual fee within 14 days of the original charge by emailing support@prebookmt.com. This goodwill window applies only:

to your first ever annual subscription on the account (not to renewals, plan upgrades, or subsequent annual purchases), and
if you have not made more than 5 bookings through the Service during the 14-day window.

After 14 days, or on any annual renewal or subsequent annual purchase, the no-pro-rata-refund rule in Section C.6 applies.

C.8 Plan changes

You may upgrade or downgrade plans at any time. Charges are pro-rated. Where a downgrade reduces feature access, certain content may become inaccessible:

Downgrade from Max: non-primary locations become hidden from customers. They are not deleted and are restored if you upgrade back to Max within 12 months.
Downgrade from Premium: staff scheduling features become unavailable but staff records remain on file.

C.9 Your content and your customers' data

You retain ownership of the content you upload (business name, photos, services, etc.) and of the personal data of customers you bring into the platform.

For the personal data of your own customers processed via PreBookmt, you act as the Data Controller and PreBookmt acts as your Data Processor. These Terms incorporate by reference the Data Processing Addendum (DPA) available at prebookmt.com/dpa. You are responsible for ensuring you have a lawful basis to upload customer data into PreBookmt.

C.10 Accuracy of business information

You are responsible for the accuracy of your listing, including services, prices, opening hours, staff information, and location. You agree to:

Only list services you are legally permitted to provide
Hold all required licences, permits, and insurance for your business
Not advertise prohibited services (e.g. unregulated medical procedures, age-restricted services without proper verification)

C.11 Subscription only — we are not your payment processor

PreBookmt charges only the subscription fee described in Section C.3. PreBookmt does not process payments between you and your customers and does not collect any commission, success fee, or transaction percentage on individual bookings. Payments for the services you provide remain between you and your customer.

C.12 Suspension or termination by us

We may suspend or terminate a business-owner account, without refund of the current billing period, if:

You materially breach these Terms or the Acceptable Use Policy
We receive credible reports that you have caused significant harm to customers
You repeatedly fail to honour bookings
Required to do so by law or court order
A payment dispute or chargeback is initiated against your subscription

Where suspension is for a minor or first-time issue, we will give you a reasonable opportunity to remedy the issue before terminating.

C.13 Ranking transparency (Regulation (EU) 2019/1150 — "P2B Regulation")

PreBookmt is an online intermediation service as defined in Regulation (EU) 2019/1150. This section sets out, in plain language, the matters business users are entitled to know about how their listings reach customers.

Main ranking parameters. Where the PreBookmt mobile app and prebookmt.com show a list of businesses (search results, category browsing, "near you" carousels), the order in which businesses appear is determined by the following parameters, in decreasing order of relative importance:

Plan tier (paid placement) — Premium subscribers receive featured search placement and Max subscribers receive the highest search priority within their category and location, ahead of Basic and trial businesses. Payment for a higher subscription tier directly improves a business's ranking. This is disclosed here in accordance with Article 5(2) of the P2B Regulation.
Relevance to the query — name match, category match, services offered, and whether the business serves the searched-for location.
Distance to the customer — proximity to the customer's selected or device-derived location.
Customer rating and review count — average star rating and total number of reviews, with a weighting for recency.
Activity recency — how recently the business has been online, updated its services, or accepted bookings.
Profile completeness — presence of cover photo, gallery, services, hours, and contact details.

No undisclosed factor materially affects ranking.

Differentiated treatment. PreBookmt does not currently operate any first-party business listings on its own platform, so the "favoured treatment" disclosure under Article 7 does not apply. If this changes we will update this section.

Changes to these terms. In line with Article 3(2) of the P2B Regulation, material changes to these Terms that affect business users will be notified at least 30 days before they take effect (see Section E.2), which exceeds the 15-day minimum.

Suspension, restriction, and termination — statement of reasons. If we suspend, restrict, or terminate your business account under Section C.12 we will give you a written statement of reasons. Where the action is reversible and the cause is a minor or first-time issue, you will be given a reasonable period to remedy the issue.

Internal complaint handling and mediation (small-enterprise exemption). As a sole-trader operator with fewer than 50 staff and an annual turnover below €10 million, PreBookmt qualifies as a small enterprise within the meaning of Articles 11(6) and 12(2) of the P2B Regulation. PreBookmt is therefore not required to operate the formal internal-complaint-handling system in Article 11 or to designate mediators under Article 12. Business users may still raise concerns at any time by emailing legal@prebookmt.com and we will respond in good faith.

Section D — Liability, disclaimers, indemnity

D.0 Consumer rights are preserved

Nothing in this Section D affects a consumer's mandatory rights under Maltese or EU law, including conformity rights and remedies under the Maltese Consumer Affairs Act (Cap. 378), the Consumer Rights Regulations (S.L. 378.17), and the Digital Content and Services Directive (EU 2019/770). Where any provision of this Section D is found to conflict with a non-waivable consumer protection, the consumer protection applies and the rest of this Section D continues in effect.

D.1 Service provided "as is" — business users

For business users (subscribers under Section C), the Service is provided "as is" and "as available", without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted availability.

For consumers (Section B), this "as is" disclaimer does not apply: consumer conformity rights under the Digital Content and Services Directive and the Consumer Rights Regulations (S.L. 378.17) apply as set out in those instruments. PreBookmt will supply the Service in conformity with what a reasonable consumer is entitled to expect having regard to the nature of the Service and its description.

D.2 Limitation of liability — consumers

For consumers, PreBookmt's liability for direct, foreseeable loss caused by our breach of these Terms is limited to €500 per claimant, save that this limit does not affect:

statutory remedies (repair, replacement, price reduction, or termination) available under the Digital Content and Services Directive and the Consumer Rights Regulations;
liability for fraud, gross negligence, wilful misconduct, or for death or personal injury caused by negligence;
any other liability that cannot be limited under Maltese law.

PreBookmt is not liable for indirect or consequential losses to consumers except where Maltese law treats those losses as recoverable.

D.3 Limitation of liability — business owners

For business owners (Section C subscribers), our total aggregate liability for any and all claims arising out of or related to the Service is limited to the total subscription fees you paid to PreBookmt in the 12 months immediately preceding the event giving rise to the claim. This limit does not apply to liability that cannot be limited under Maltese law.

D.4 No liability for the business–customer relationship

PreBookmt is not liable for any loss, damage, no-show, cancellation, quality issue, refund dispute, injury, or other harm arising from the booking or provision of services between a customer and a business. Section B.2 applies. Independent businesses listed on PreBookmt are traders responsible for their own consumer-law obligations.

D.5 Indemnity (business users only)

If you are a business user under Section C, you agree to indemnify and hold harmless PreBookmt (and Justin Azzopardi t/a PreBookmt) from any third-party claim arising from:

Your breach of these Terms or applicable law
Your content posted on the Service
The services you provide to customers

This indemnity does not apply to consumers under Section B. Consumer liability for breach of these Terms is limited to direct loss reasonably foreseeable as a result of the breach and is subject to D.0.

D.6 Force majeure

Neither party is liable for failure or delay caused by events outside reasonable control, including acts of God, war, terrorism, civil unrest, strikes, pandemic, government action, network or hosting provider outages, or cyberattack.

Section E — General terms

E.1 Electronic communications

You agree to receive communications from us electronically (email, in-app notifications, push notifications). Legal notices may be served on you by email to the address on your account.

E.2 Changes to these Terms

We may update these Terms from time to time. Material changes will be notified by:

Email to the address on your account, and
An in-app banner displayed on next launch

Material changes take effect 30 days after notification. Continued use of the Service after that date constitutes acceptance of the revised Terms. If you do not accept the changes, you may delete your account before they take effect.

E.3 Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect.

E.4 Entire agreement

These Terms, together with our Privacy Policy, Cookie Policy, Acceptable Use Policy, and (for business owners) Data Processing Addendum, constitute the entire agreement between you and PreBookmt regarding the Service and supersede any prior agreement on the same subject.

E.5 Assignment

You may not assign or transfer your rights under these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of business assets, in which case we will give you notice as required.

E.6 Governing law and jurisdiction

These Terms are governed by the laws of Malta, without regard to conflict-of-laws principles. The courts of Malta have exclusive jurisdiction over any dispute arising out of or related to these Terms or the Service, save that nothing in this clause prevents a consumer from bringing proceedings in the courts of their EU country of habitual residence as permitted by law.

Where you are a consumer resident in the European Union, this choice of Maltese law does not deprive you of the protection of mandatory provisions of the law of your country of habitual residence (Article 6 of the Rome I Regulation, Regulation (EC) 593/2008). To the extent any such mandatory provision is more protective than Maltese law, that provision applies.

E.7 Consumer dispute channels

Customers resident in Malta may raise a complaint with the Office for Consumer Affairs at the Malta Competition and Consumer Affairs Authority (mccaa.org.mt, Freephone 8007 4400). Cross-border consumer disputes can be addressed through the European Consumer Centre Malta (eccnetmalta.gov.mt).

E.8 Contact

Email: support@prebookmt.com Legal notices: legal@prebookmt.com Postal: Justin Azzopardi t/a PreBookmt, Bellevue, Triq il-Merkanti, Ghajnsielem GSM 1951, Gozo, Malta